Frequently Asked Questions (FAQS)

Planning your visit

When does the exhibition open?

The Power of Stories exhibition is open at Christchurch Mansion from 26 June to 24 October 2021.

Do I need a ticket, even though it’s a FREE exhibition?

Following the government’s decision to ease restrictions from 19 July, you will no longer need to book tickets to visit the exhibition.

Is it free to attend?

Both the exhibition and general admission to Christchurch Mansion are completely free.
An opportunity to leave a donation towards the Friends of Ipswich Museums will be available at the Mansion.

Is there an age limit for the exhibition?

There is not an age limit. However, children under the age of 12 must be accompanied by an adult. 

COVID-19

What measure are in place to keep visitors safe?

All of our venues will remain Covid-Secure, with regular cleaning, hand sanitiser and advisory one-way systems in place.

For the safety and comfort of visitors and staff, we ask that you wear face coverings during your visit (unless exempt) and encourage you to observe consideration for others by social distancing inside our museums where possible.

Do I need to wear a face mask?

Face coverings are no longer mandatory, however for the safety and comfort of visitors and staff, we ask that you wear face coverings during your visit (unless exempt) and encourage you to observe consideration for others by social distancing inside our museums where possible.

Will staff be wearing face masks?

Please be aware that Museum staff may choose to wear face coverings, but it is not mandatory.

Staff will be wearing masks where it is considered to be beneficial, such as when servicing the rest areas.

Where the wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound, masks will not be worn.

Our team will be adhering to hygiene advice issued by the government and will be supported with any PPE required.

How will you make sure there aren’t too many people?

Our Visitor Services team will monitor capacity at the Mansion to ensure it doesn’t get overly crowded. If it is busy you may be asked to wait for space to become available.

Getting here

What parking is available?

Christchurch Mansion sits in one of Ipswich’s finest heritage parks – Christchurch Park. There is a very small car park for people with limited mobility and disabled visitors to the Park and Mansion.

The Park and Mansion are within easy walking distance of Crown Multi-Storey car park which is safe, well lit, and accessible, with charging points for electric vehicles and wide bays suitable for parent and child parking. This car park is short stay, with a maximum stay of 5 hours if you arrive in the car park before 2pm. If you park after 2pm there is no restriction.

More information about Crown Car Park and its pricing offers, can be found here: www.ipswich.gov.uk/crowncarpark

For a map of car parks and more information, please visit www.ipswich.gov.uk/carparks

Is there blue badge parking available?

Christchurch Park has 18 blue badge holder bays, and Crown Car Park has 28 blue badge holder bays.

Your visit

What bags can I bring in to the exhibition?

Small bags and rucksacks are permitted in to the gallery, however visitors are advised that large bags or cases cannot be taken in or stored at the venue.

Am I allowed to take photographs?

Yes, but the flash function on ALL cameras must be switched off. We also ask you to respect other exhibition visitors when taking photographs.

Can I bring refreshments?

You can bring plain bottled water into the museums, but no other food or drink is allowed. Please note, there are no areas for visitors to eat lunch. If this is prohibitive to your visit for health reasons, for example if you have diabetes, are breast feeding or need a break-out point for ASD dependents, please raise this with a member of staff on your visit.

Are toilets/baby changing/accessible loos available?

In Christchurch Mansion, there are two available toilets – the first is roughly halfway round the one-way system, and the second is near the end. Please be advised that it could be around 1 hour after entry until you reach these.

The easy access/baby changing facilities at Christchurch Mansion are at the end of the one-way system, so please allow 1 hour after entry to reach these.

We will be making sure that our staff are attending the area, keeping things clean and helping you to queue if necessary.

How long does the exhibition run for?

The exhibition will close on 24 October 2021.

Is there a gift shop?

The Mansion’s gift shop offers a wide range of products, from greetings cards to beautiful homeware, linked to the Mansion and its amazing collections.

Whether you’re looking for a memento or the perfect gift, we have something for all tastes and budgets.

We are encouraging contactless payments where possible and screens have been installed around our tills.

Access

Is there general disabled access?

The entrance and exit to the exhibition is accessible.

A manual wheelchair is also available at the Mansion for those who need to use it, please speak to a member of the exhibition team if this is the case.

Are dogs allowed?

Only guide and assistance dogs will be permitted to enter the exhibition.

Is there anyone I can speak to about specific access requirements prior to my visit?

If you have access requirements, please contact us using our online form to let us know prior to your visit, and every effort will be made to make sure you can access the exhibition.

Visiting the exhibition

Address

Christchurch Mansion, Soane Street, Ipswich, IP4 2BE

Exhibition dates

26 June – 24 October 2021

Christchurch Mansion

Soane St, Ipswich IP4 2BE, UK

Visiting the exhibition

Christchurch Mansion

Soane St, Ipswich IP4 2BE, UK

Address

Christchurch Mansion, Soane Street, Ipswich, IP4 2BE

Exhibition dates

26 June – 24 October 2021